Last Updated: NOVEMBER, 2025
Welcome to Frescielle. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services or purchasing our products.
1. INTRODUCTION
1.1 These Terms & Conditions govern your use of the Frescielle website and the purchase of products offered by us (“Frescielle”, “we”, “us”, “our”).
1.2 By using our website or placing an order, you confirm that you accept these Terms and agree to be legally bound by them.
2. COMPANY INFORMATION & CONTACT DETAILS
Company Name: Frescielle
Email: frescielle@gmail.com
You may contact us for any support, inquiries, or issues related to orders, returns, or website usage.
3. ORDERING FROM FRESCIELLE
3.1 Placing an Order
To place an order, add the product to your cart and complete the checkout process with accurate information.
3.2 Order Confirmation
After placing an order, you will receive a confirmation email. This email acts as acceptance of your order and forms a binding contract between you and Frescielle.
3.3 Order Refusal
We reserve the right to cancel or refuse any order due to:
Product unavailability
Payment issues
Incorrect pricing or description
Suspected fraudulent activity
If payment has been made, a full refund will be issued.
4. PRODUCTS & AVAILABILITY
4.1 Product Description
We aim to display accurate images, descriptions, colours, and details. However, minor differences may occur due to lighting, screen variations, or batch differences.
4.2 Availability
All orders are subject to product availability. If a product is unavailable after ordering, we will contact you with options, including refund or replacement.
5. PRICING & PAYMENTS
5.1 Pricing
All prices listed on our website are in INR and include applicable taxes unless stated otherwise.
5.2 Payment Methods
We accept:
UPI
Credit/Debit Cards
Net Banking
Wallets (if enabled on your payment gateway)
5.3 Payment Completion
Your order will be processed only after successful payment confirmation.
6. SHIPPING & DELIVERY
6.1 Shipping Charges
Applicable delivery charges (if any) will be shown during checkout.
6.2 Estimated Delivery Time
We strive to ship orders promptly. Delivery time may vary depending on your location and courier availability.
6.3 Risk Transfer
Risk of the product passes to you once it is handed over to the courier.
6.4 Delivery Delays
Delays caused by external factors (weather, courier delays, strikes, etc.) are beyond our control.
7. RETURNS, REFUNDS & CANCELLATION
7.1 Return Eligibility
Returns are accepted only for:
Damaged products
Wrong product delivered
Major defects
Quality issues
You must notify us within 48 hours of delivery with proof (photos/videos).
7.2 Return Conditions
Products must be unused and in original packaging.
7.3 Refund Processing
Once the returned item is inspected and approved, we will initiate a refund to the original payment method.
7.4 Order Cancellation
You may cancel your order before dispatch. Orders already shipped cannot be cancelled.
8. USE OF WEBSITE
You agree not to:
Use our website for unlawful purposes
Copy or misuse our content
Attempt to harm the website’s security
Conduct fraudulent or suspicious activity
All content, including text, design, images, and branding, is owned by Frescielle.
9. LIMITATION OF LIABILITY
Frescielle is not liable for:
Indirect, incidental, or consequential losses
Losses due to incorrect address or customer negligence
Damages arising from misuse of products
Our total liability is limited to the amount you paid for the product.
10. CHANGES TO TERMS
We may update these Terms & Conditions at any time. Changes take effect immediately upon posting on the website. Continued use of the site indicates acceptance of revised Terms.
11. GOVERNING LAW
These Terms & Conditions are governed by the laws of India. Any disputes shall be handled exclusively in the courts of Delhi, India.
12. CONTACT INFORMATION
For any concerns or support, contact us at:
Email: frescielle@gmail.com
Subject: Terms, Orders, Returns, Support