Privacy Policy

Privacy Policy — Frescielle

Last Updated: NOVEMBER, 2025

This Privacy Policy explains how Frescielle (“we”, “us”, “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website (the “Site”), or otherwise interact with us (collectively, the “Services”).
For the purpose of this Privacy Policy, “you” refers to any customer, visitor, or individual whose information we collect.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. Whenever we update the policy, we will:

  • Post the revised version on our website

  • Update the “Last Updated” date

  • Follow all steps required under applicable law

How We Collect and Use Your Personal Information

We collect personal information to provide and improve our Services. The type of information we collect depends on how you use our Site.

In addition to the specific uses described later, we may process your information to:

  • Communicate with you

  • Operate and enhance our Services

  • Fulfill legal obligations

  • Enforce our terms and policies

  • Protect our users, our brand, and our platform

Information We Collect

1. Information You Provide to Us

This includes information you submit directly when using our Services:

  • Your name

  • Postal address

  • Email address

  • Phone number

  • Payment-related information (processed securely by payment partners)

  • Billing & shipping address

  • Account login details (if you create an account)

  • Shopping preferences, wishlist, items viewed, cart details

  • Reviews, referrals, gift cards, loyalty points

  • Messages sent to customer support

Certain features may not be accessible without providing some of this information.

2. Information Collected Automatically (Usage Data)

We automatically collect data about how you interact with our Site through cookies and similar tracking technologies:

  • Device type

  • IP address

  • Browser information

  • Click behavior

  • Pages viewed

  • Time spent

  • Interactions with content and ads

  • Network connection details

3. Information from Third Parties

We may receive information from:

  • Website hosting & e-commerce partners (e.g., Shopify or equivalent)

  • Payment processors (e.g., Razorpay, PayPal, Stripe)

  • Advertising platforms

  • Analytics providers

  • Social media platforms when you interact with our content

How We Use Your Personal Information

1. To Provide Products & Services

We use your information to:

  • Process orders

  • Manage payments

  • Deliver products

  • Create & manage your account

  • Confirm purchases

  • Handle returns/exchanges

  • Improve your shopping experience

2. Marketing & Advertising

We may use your information to:

  • Send promotional emails

  • Personalize your shopping experience

  • Display relevant ads on our Site & other platforms

You may unsubscribe from marketing emails anytime.

3. Security & Fraud Prevention

We use information to identify, prevent, and investigate:

  • Fraud

  • Unauthorized access

  • Illegal activities

You must keep your login details confidential.

4. Customer Support & Service Improvement

We use your information to respond to queries and improve overall service quality.

Cookies

We use cookies to:

  • Operate essential website functions

  • Understand user behavior

  • Personalize the site

  • Improve performance

  • Run analytics

You may disable cookies through your browser settings, but doing so may affect website functionality.

How We Disclose Personal Information

We may share your information with:

  • Service providers (hosting, payment, shipping, analytics)

  • Marketing partners

  • Business affiliates

  • Legal authorities if required

  • Third-party integrations you choose to use

  • In case of a merger, sale, or restructuring

We never sell sensitive personal information.

Third-Party Links

Our Site may contain links to external platforms. We are not responsible for their privacy practices. Please review their policies separately.

Children’s Data

Our Services are not intended for children.
We do not knowingly collect personal information from anyone under 16 years of age.

Security & Retention

While we use industry-standard protections, no system is fully secure.
We keep your information only as long as necessary for:

  • Order fulfillment

  • Legal obligations

  • Dispute resolution

  • Business operations

Your Privacy Rights

Depending on your location, you may have the right to:

  • Access your data

  • Request deletion

  • Request correction

  • Restrict processing

  • Withdraw consent

  • Opt-out of marketing

  • Request data portability

To exercise these rights, contact us using the details given below.

We will verify your identity before processing any request.

International Users

Your information may be stored or processed outside your country depending on service providers.
We take necessary steps to ensure adequate protection of your data.

Complaints

If you have concerns about our data practices, you can email us.
We will respond as required by applicable laws.

Contact Us

For questions, concerns, or privacy-related requests, contact us at:

📧 Email: frescielle@gmail.com
📍 Address: New Delhi, India (replace with your final business address if needed)

Frescielle is the data controller of your personal information unless otherwise stated.